The Globe Broadband Ordeal
Posted: Thursday, April 16, 2009 by Rom in Labels: consumers complaint on globe broadband, globe broadband, letter to globe, ordeal, poor customer relations of globe, poor services of globe
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This is a copy of the letter I sent to the Globe Broadband Executive in hoping to resolve the worsening situation of my internet connection. I’m keeping my fingers crossed that my appeal will be heard.
This letter is in reference to my on-going complaint and request for your office to have a technical team to come to my house and install an external antenna to enhance my wireless broadband connection.
Last March 31, I approached the Globe Business Center office located at Calamba Laguna for the request to transfer my Broadband connection from my old rented house. The new location is less than a kilometer away from the previous one and I have already provided along with my application form a sketch how to locate my place. Also, I have given them (the business center) my Cell Phone number to contact me in case there is a problem.
The guy at the business center (I forgot his name) instructed me as he go on verifying my submitted application form that it will take at least 7 to 10 days before I will have an internet connection and for their technical team to come into my house and install the antenna. Ok so I waited.
The first Follow-up (April 6)
After 7 days, I called up the customer hotline (029198888) to follow up on the installation and the connection. I spoke to an operator, but to my surprise she had no record of my request of transfer of location, and immediately asked me all the details of it including the location of the business center did I happen to transact with, and so I obliged. The operator learned that the Calamba Globe Business Center did not do their job of dispatching my request for transfer as the 7 days had past prior to the follow up I made. It is only during that day that my request for transfer had its first movement after 7 days of being stagnant. The operator assured me that it will take 3 to 5 days to have my connection be active again.